Russell Oak & Steel
Ordering terms
Please review your product configuration and quotation before ordering. Contact sales@russelloakandsteel.com or 01332 498071 if any detail is unclear.
Specifications and prices
Confirm dimensions, oak treatment, steel finish, storage and access requirements before manufacture. Prices, tax and delivery charges are shown for the selected configuration or set out in your written quotation. Bespoke requests require confirmation from the team.
Payment and production
Our current website states that full payment is normally required before production. Where a deposit arrangement is agreed, the balance is required before delivery. Production and delivery estimates depend on the agreed specification.
Delivery and access
Delivery arrangements and charges must be confirmed for your order. Please tell us about stairs, restricted access and other requirements before purchase. See our delivery and returns information.
Changes, cancellations and problems
Contact us promptly if you need to change or cancel an order, or if an item arrives damaged or has a fault. The options available depend on the order and stage of manufacture. Nothing in these terms removes your statutory rights.
The existing site's published terms and FAQs provide further business information. Ask the team to confirm the terms applicable to your order.






